Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We package and ship your order as soon as possible. We do our very best to ship any order out the same day if placed by 3:00 pm CT. Orders are subject to verification and approval before shipping and may take several days to process. We only ship packages during the business week and do not ship on Saturdays, Sundays or holidays. 


Expect processing and shipping delays during peak sales times, like the months of November and December.


While we will do all we can to ensure your order is delivered on time, Jigsaw Express cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.


You will only be charged for the items that are shipped, along with applicable shipping and tax rates. You will also receive a Shipping Confirmation email that will contain your tracking information at this time.


Please make sure that you use the correct shipping address and include a floor, suite, or apartment number in your address.


Military base orders are shipped via the United States Postal Service (USPS).